Contact Information
100 Cree Rd, Sherwood Park Alberta T8A 3X8
Rebecca is a key point of contact for Arctic Chiller customers, ensuring orders are processed accurately and efficiently from start to finish. She manages the order desk, assists customers with questions and requests, and works closely with internal teams to make sure every order meets expectations. Her attention to detail and commitment to service help keep operations running smoothly and customers satisfied.
Beyond order processing, Rebecca is dedicated to creating a positive customer experience. Whether she’s troubleshooting an issue, answering product questions, or following up to ensure everything arrived just right, she brings patience, professionalism, and a helpful attitude to every interaction — making her a trusted resource for both customers and coworkers alike.
Kat plays a central role in shaping how Arctic Chiller presents itself, both online and in the community. She oversees donations, advertising and marketing efforts, social media channels, and assists with custom label designs — ensuring every touchpoint reflects the brand’s voice, values, and attention to detail.
Outside of strategy and design, Kat is also Arctic Chiller’s go-to photographer and content creator. You’ll often find her out in the cold capturing photos and videos of bottles, standing in questionable positions, decaling countertop coolers, hauling around bags of water, or making questionable faces in the name of “getting the shot.” This is also where the dad jokes come out, much to the delight (or dismay) of her coworkers.
Dania supports the creative and production side of Arctic Chiller by creating custom label designs and guiding them through to finished, print-ready products. She manages print production from start to finish, ensuring artwork is properly prepared, timelines stay on track, and every label looks just as good on the bottle as it does on screen.
Outside of the technical side of the role, Dania brings an upbeat, goofy energy to the office that helps keep things fun, even on busy days. You’ll often find her bouncing between design files, print schedules, and production questions — usually with a Starbucks or bubble tea in hand.
Having grown up in the family-owned business, Cody brings deep product knowledge and a genuine understanding of how things work behind the scenes. Personable, realistic, and never pushy, he takes the time to listen first and offers honest, experience-based advice customers can trust.
Cody works closely with both new and long-standing clients treating every customer like family. From pricing and product options to tight turnarounds and unique requests, he takes pride in finding practical solutions and delivering real value. He also collaborates with Food Distributor Reps and frequently represents the company at trade shows across the country. One of his personal highlights was successfully bringing on the Edmonton Oilers, his favorite hockey team, to the custom label bottled water program.
Outside of work, Cody keeps things laid-back and enjoys spending time outdoors and with close family. He’s usually planning his next fly or ice fishing trip or just coming back from one (just ask him about it, he will tell you). Along with camping, hiking, he will find any excuse to get out of the city.
Jesse brings over 15 years of sales experience to Arctic Chiller, a family-owned business where strong relationships and excellent customer service are always the priority. Bringing both industry experience and a naturally approachable style to the role, Jesse focuses on building long-term partnerships — and making sure there’s a little fun along the way.
Outside of work, Jesse is a proud father, paintball team manager, and an unapologetically enthusiastic Edmonton Oilers and Seattle Seahawks fan. A huge foodie, he’s often experimenting in the kitchen, developing recipes for his cookbook, and regularly making the office drool with meals that look (and smell) unreal. He also loves music and art, and firmly believes tacos deserve a permanent spot in the daily routine.
Jake is a 33-year-old proud father of two boys, an energetic 3-year-old, and a newborn just one month old. In his free time, he enjoys playing and watching hockey, snowboarding, golfing and spending quality time with family and friends.
He has been working with his family business, Arctic Chiller, for over 15 years, where he brings experience, dedication, and a strong passion for the industry. Known for his strong problem-solving skills and commitment to excellent customer service, Jake takes pride in helping clients find the best solutions while building long-term relationships.
Taylor plays a key role in maintaining precise financial documentation and supporting internal operations to ensure reliable service for customers. She manages invoicing, billing records, and inventory counts to ensure accuracy. With a strong eye for detail, Taylor helps ensure the operational processes stay on track day to day.
Taylor values being part of a family-owned business where integrity, trust, and strong relationships matter. With her dependable nature and positive presence, she helps keep things running smoothly, especially on busy days, while supporting the team wherever she’s needed.
Tara oversees a wide range of day-to-day operations, including accounts payable and receivable, purchasing, and administrative support that helps keep the business running smoothly.
Tara is also Tom’s wife, and proudly the unofficial “mom” of the office - a role that comes naturally considering three of her kids and her nephew work here. Her goal is to keep everything running smoothly while making sure the team feels supported, connected, and like family.
John has spent his career in the bottled water industry, working across all major segments including Small Pack and Private Label, Home and Office Delivery, Point of Use, and Office Coffee Service. He’s been active in the industry since 1986, with experience spanning Los Angeles and Southern California, the Seattle and Pacific Northwest region, and Edmonton, Canada.
Over the years, John has been hands-on in just about every part of the business, from production and distribution to sales and management. He’s known for being deeply customer-focused and for helping grow both new and existing channels by finding practical, people-first solutions. At his core, John believes that great products and great service start with great people. He’s passionate about investing in teams, always learning, and continuously improving how things are done — values that continue to guide his work and leadership in the industry.
Around the office, John is known for his warm, approachable nature and easygoing presence. He brings a genuine sense of friendliness and witty humor to the office while still holding a strong focus on quality and improvement - even though he has a million things on the go!
Tom is a seasoned beverage industry professional with over 30 years of experience and a strong foundation in family entrepreneurship. He has played a key role in the growth and success of Arctic Chiller, helping build a reputation rooted in quality, reliability, and innovation. With deep industry knowledge spanning product development, operations, and customer partnerships, Tom brings a hands-on, practical approach to leadership and long-standing relationships that have made him a trusted leader within the beverage industry.
Outside of work, Tom enjoys skiing, scuba diving, staying active, and spending time with his family ,especially his grandchildren. He continues to bring steady leadership, experience, and insight to Arctic Chiller and the broader beverage industry.