ARCTIC CHILLER — MERCHANDISE
STORE POLICIES
Effective Date: March 1, 2026
Address: 100 Cree Road, Sherwood Park, Alberta T8A 3X8
Phone: 7804490459
1. Official Company Policy
Arctic Chiller is committed to offering highquality branded merchandise through our online store. Our goal is to provide a positive, transparent, and dependable shopping experience. This policy outlines the standards, values, and practices guiding our merchandise operations.
Product Quality
We ensure that apparel, accessories, and branded items sold through our store meet quality expectations. Products are sourced from trusted suppliers and inspected for standards before sale.
Customer Service Standards
We aim to respond to inquiries within two business days. Our product descriptions, pricing, and order details are provided clearly to help customers make informed choices.
Fairness and Inclusion
Arctic Chiller supports a respectful environment for all visitors, customers, employees, and partners. Discrimination or inappropriate conduct is not tolerated.
Environmental Considerations
Where possible, we choose merchandise and packaging that support responsible environmental practices. We continue to explore more sustainable options for future offerings.
Data Protection and Privacy
We collect only the personal information necessary to process merchandise orders. All data is handled in accordance with applicable Canadian privacy laws. We do not sell personal information.
Accessibility
We strive to make our online store accessible. Customers may contact us for support, accommodations, or questions about accessibility.
Compliance and Ethics
Arctic Chiller complies with all applicable laws in Alberta and across Canada relating to ecommerce, consumer protection, and merchandise sales.
Contact Information
Email:
Phone: 7804490459
Address: 100 Cree Road, Sherwood Park, Alberta T8A 3X8
2. Return Policy
Arctic Chiller wants every customer to be satisfied with their purchase from our merchandise store.
This policy explains how returns, exchanges, and refunds are handled.
Eligibility Window
Merchandise may be returned within 30 days of delivery. Items must be unused, unworn, unwashed, and in original packaging with tags attached. Proof of purchase is required.
NonReturnable Items
The following cannot be returned:
• Clearance or finalsale items
• Items that have been worn, washed, altered, or damaged
• Customprinted or specialorder items (if applicable)
• Items purchased from other retailers (returns must be processed with the retailer)
Damaged or Incorrect Items
If merchandise arrives damaged or incorrect, customers must contact us within seven days of delivery. Include the order number and photos of the issue. We will provide a replacement or refund and cover standard return shipping when the issue is our responsibility.
How to Start a Return
Email with your order number and reason for return. Upon confirmation, we will provide return instructions. Items must be shipped back with original packaging.
Unauthorized returns may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping on nondefective items. Arctic Chiller covers shipping when products are defective or incorrect.
Refunds
Refunds are issued to the original payment method after returned items are inspected. Processing typically takes five to ten business days. Shipping fees are nonrefundable unless the return is due to our error. Items that do not meet return requirements may incur a restocking fee or be declined.
Exchanges
Exchanges are offered based on availability. If the desired item is not available, a refund will be issued according to this policy.
Retail Purchases
Items purchased from authorized retailers must be returned directly through those retailers.
Contact Information
Email:
Phone: 7804490459
Address: 100 Cree Road, Sherwood Park, Alberta T8A 3X8
3. Terms & Conditions
These Terms & Conditions govern access to and use of Arctic Chiller’s merchandise store, including the purchase of apparel, accessories, and branded products.
General Use
By accessing or using the merchandise store, customers agree to these Terms & Conditions. Users must provide accurate information and comply with all applicable laws.
Products, Pricing, and Availability
We provide accurate product descriptions and pricing to the best of our ability. Product availability and pricing may change without notice. Arctic Chiller may limit or cancel orders. If changes occur, we will attempt to notify customers using the information provided at checkout.
Payment
Customers must be authorized to use the selected payment method. Charges will include merchandise cost, taxes, and shipping fees.
Shipping and Delivery
Shipping options and costs are displayed at checkout. Risk of loss transfers upon delivery by the carrier. Arctic Chiller is not responsible for delays caused by carriers or external events.
Returns and Exchanges
All returns and exchanges must follow the Arctic Chiller Return Policy, which forms part of these
Terms & Conditions.
Accuracy of Information
While we strive for accuracy, minor variations in colour, fit, or appearance may occur due to screen settings or supplier variations.
Promotions and Discounts
Promotions may be subject to specific terms and may be modified or discontinued at any time.
Intellectual Property
All branding, images, content, and product designs are owned by (or licensed to) Arctic Chiller.
Unauthorized use or reproduction is prohibited.
UserGenerated Content
Customer reviews or submitted content may be used by Arctic Chiller for promotional or informational purposes. Users are responsible for ensuring that submitted content is lawful and original.
Privacy
Personal information is collected and used in accordance with the Arctic Chiller Privacy Notice.
Limitation of Liability
Arctic Chiller is not liable for indirect or consequential damages. Total liability for any merchandiserelated claim is limited to the purchase amount paid for the item involved.
Indemnification
Users agree to indemnify Arctic Chiller for claims arising from misuse of the store or violations of these terms.
Governing Law
These Terms & Conditions are governed by the laws of Alberta and applicable Canadian laws.
Disputes will be addressed in Alberta courts.
Contact Information
Email:
Phone: 7804490459
Address: 100 Cree Road, Sherwood Park, Alberta T8A 3X8
4. Shipping Policy
Arctic Chiller provides fast and reliable shipping for all merchandise purchased from our online store.
Order Processing Time
Orders typically process within 2–4 business days. Orders placed on weekends or holidays are processed on the next business day. Highvolume periods may result in longer processing times.
Shipping Methods and Delivery Times
Shipping options and estimated delivery times are displayed at checkout. Delivery timelines begin once the order ships. Timing varies based on destination, carrier, and chosen shipping method.
Shipping Costs
Shipping fees are calculated at checkout based on order size, weight, and location. Promotional freeshipping offers may apply occasionally.
Order Tracking
A confirmation email with tracking information will be provided once the order ships.
Shipping Destinations
We currently ship merchandise within Canada. International shipping may become available in the future.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Arctic Chiller is not responsible for delays or lost packages caused by incorrect addresses.
Lost or Delayed Shipments
If a shipment appears delayed, customers should check tracking information and contact the carrier.
If the package is lost, contact for assistance.
Damaged Shipments
If merchandise arrives damaged, notify us within seven days of delivery with photos of the item and packaging. We will help resolve the issue, which may include a replacement or refund.
Contact Information
Email:
Phone: 7804490459
Address: 100 Cree Road, Sherwood Park, Alberta T8A 3X8
5. Privacy Notice
Arctic Chiller is committed to protecting the personal information of customers who shop in our merchandise store. This notice explains what we collect, how it is used, and how it is protected.
Information We Collect
We collect:
• Name
• Shipping and billing addresses
• Email and phone number
• Order and transaction details
• Return or exchange details
Payment card details are processed securely by thirdparty providers; we do not store full payment data.
We also collect basic browsing information such as IP address, device information, and pages viewed to improve website functionality.
How We Use Personal Information
Information is used to:
• Process and ship orders
• Communicate order updates
• Provide returns and support
• Improve the online store
• Send optional promotional updates (with consent)
We do not sell personal information.
Sharing Information
We share information only with trusted service providers such as payment processors, shipping carriers, and website hosting partners.
Cookies
Cookies help maintain cart functionality, security, and site analytics. Customers may adjust browser settings to limit cookies.
Security
We use reasonable technical and organizational safeguards to protect personal information.
Customer Rights
Customers may request:
• Access to personal information
• Corrections
• Deletion (where legally permissible)
• Removal from promotional communications
Retention
Information is kept only as long as necessary for order fulfillment, support, and legal requirements.
Contact Information
Email:
Phone: 7804490459
Address: 100 Cree Road, Sherwood Park, Alberta T8A 3X8
Changes to This Notice
We may update this Privacy Notice periodically. The effective date reflects the latest version.